The Power and Peace of Knowing “Who’s the Boss”

Good Morning, Super!
Good Morning, Super!
The Power and Peace of Knowing "Who's the Boss"

In this episode, we’ll examine the complex relationship between the Building Superintendent and:

  • Property manager
  • Board of Directors (with multiple people to answer to)
  • Shareholder / Unit Owner
  • Subtenant / Renter

Being a building superintendent a Co-op or Condo building in NYC requires a savvy understanding of the rules of “who’s the boss” or who has the ultimate authority. 

Building Supers are often considered the boss because they carry the responsibility to prioritize the needs of the building and the authority to carry these objectives out.

But, this authority doesn’t start and end with YOU, the Building Super. In many cases, you are one step below the Property Manager and will have to defer to them as your superior. In some cases, there may even be a building resident to whom you will have to directly report.

What can complicate things even further is when a resident is also your customer (i.e. s/he had hired you to do work inside the apartment). Because customers are the backbone of any business, you may feel obliged to consider them a boss, too. 

Situations like these can make the “chain-of-authority” very confusing and frustrating to follow for the Building Super, especially for those who are just starting out in this industry.

And, if you break from this chain, no matter how well-intentioned you may be, you can end up creating a host of problems that can possibly get you into a heap of trouble with the manager or Board, and even cause you to lose or forfeit money. 

Our goal is to illuminate these relationships so that you know who’s in charge at all times, and can be confident as to which authority matters first. Knowing this will help guide you to know when to say YES and when to say NO, and how to confidently navigate any conflict between the parties where your work is concerned.

Learning to do this correctly will help you to preserve and focus your time and energy, as well as to keep your efforts and hard work properly compensated. 

For this episode, I use a whiteboard to help illustrate the points. Feel free to see the Youtube version of this podcast by clicking the image below. 

Sit back, grab a Friday drink and enjoy this podcast.